Tobacco is a regulated product and the ordering process reflects that. There is no online checkout on this site. Orders are placed by telephone or email, age is verified before a first order is accepted, and an adult signature with photo identification is required at delivery without exception.
Stage 1 — Age verification
Age verification is completed once, before your first order is accepted. You submit a government-issued photo ID and a live selfie through a third-party verification service. The service confirms that the document is valid, unexpired, and that it matches the person submitting it. Verification typically completes within minutes.
Accepted documents include a driver’s licence, passport, or provincial ID card. The verification service does not store payment information and does not share your data with third parties beyond what is required to complete the check.
Once verification is complete, it is not required again for subsequent orders placed from the same account. If we are unable to verify your age, no order can be accepted.
Stage 2 — Order confirmation
Contact us by telephone or email with the product names and quantities you want. We will confirm current stock for each item, the total price including any applicable tax, and whether delivery is available to your address before the order is finalised.
An order is not confirmed until we have reviewed stock, confirmed your age verification status, and provided you with a total. No payment is taken until after that confirmation. We accept payment by e-transfer prior to dispatch.
If a product you requested is out of stock at the time of your order, we will advise you. We do not backorder or hold products on your behalf.
Stage 3 — Delivery
Orders confirmed before 1:00 PM [TIMEZONE] on a business day are dispatched the same day. Orders confirmed after that cut-off or on a weekend or statutory holiday are dispatched on the next business day.
All deliveries require an adult signature and government-issued photo identification at the door. The carrier will not leave a parcel unattended, release it to a minor, or accept a signature on your behalf from a building concierge or neighbour. If you are not present when delivery is attempted, the carrier will leave a notice and hold the parcel at a pickup location for a limited period before returning it.
Transit times depend on your location within [PROVINCE] and the carrier’s current service levels. We will provide a tracking number once your order has been dispatched.
What we cannot do
We cannot accept an order without completed age verification. No exceptions are made regardless of the circumstance or the products requested.
We cannot ship to addresses outside [PROVINCE]. Our retail licence covers sales within the province only. We are not able to advise on whether tobacco ordered from retailers in other jurisdictions complies with the laws of those jurisdictions.
We cannot process orders through this website. The catalogue and product information are provided for reference. All orders are placed by telephone or email.
We cannot guarantee availability. Stock levels shown on the site reflect availability at the time the page was loaded. Availability is confirmed again at the point of order. Distributor supply varies and we cannot confirm restock timing in advance.